|Affected Areas:||Folder, Branch Details, User Setup, Printing, Customer Documents|
|Useful For:||Travel agencies who want to allow their customers to view their customer documents and flight information in a mobile travel application, without creating their own application|
Summary of Feature
It is now possible to integrate itinerary information from the Dolphin Booking Management Module (BMM) folder into the Vamoos mobile travel application.
The integration with Vamoos has been phased, and in this first version Dolphin is sending customer documents - i.e. itinerary, quotation, booking confirmation - generated from the BMM and flight information from the folder air segments (optional) to Vamoos.
The Vamoos flight information is synchronized with a 3rd party used by Vamoos to deliver real-time flight information, including, but not limited to, go-to-gate, delay and baggage claim information.
Within Vamoos it is possible for the travel agent to add additional information to the itinerary.
In a later phase, Dolphin will also be sending the day-to-day itinerary, in storyboard text format, for the end traveller which also includes an image for each itinerary item. More information will be provided when this functionality is made available in a later release.
Any adjustments made within the BMM, including the addition of new folder items, deleting of existing items or changing of existing items can be pushed to Vamoos by the travel agent to keep the customer documents and flight information within Vamoos in sync with the BMM folder itinerary.
Any adjustments made within Vamoos are not pushed back to the BMM, and they may be overwritten when pushing information again from the BMM to Vamoos.
If the Vamoos travel application is configured in the BMM, two new buttons named "Vamoos" and "Email/Vamoos" are displayed within the print dialogue window. This respectively sends customer documents to Vamoos, OR sends customer documents to both Vamoos and in an email to the customer.
When these buttons are selected, a new browser window is opened which displays the status of the publishing process to Vamoos. If the publishing step fails, the information page informs the user of this.
Once the itinerary is successfully sent to Vamoos, the user can login to the Vamoos portal to then continue with any further tasks directly in Vamoos.
The Vamoos itinerary is available for the end-traveller directly in both the Vamoos mobile travel application, allowing them to view the information directly on their phone while they are travelling, and by logging on to the Vamoos website.
Please contact Dolphin Support if you are interested in having this new integration activated.