When bad weather, delays and cancellations affect your customers' travelling plans, they contact you for help. But if your office is closed or open with reduced staff and opening times, it's more challenging to provide the usual excellent customer service. And what to do if there is only one person available and working from home?
What about using Dolphin to make your life easier when around you there's only chaos?
Here are some ideas to be prepared to face busy travelling times:
- Run the Departure report to know exactly how many passengers are travelling, on what date and from what airport. See here how you can locate your customers at any point in time in every corner of the world. And remember, reports can be printed and also emailed.
- Contact your customers prior to the festive season use bulk customer docs functionality to:
- Let customers know how they can contact you, your opening times and hours, using a custom letter.
- Contact customers that requested a quote just before the festivities to let them know when you're available to discuss and fulfil their future holiday plans. To learn how to create a tailored version of the quotation document, see here.
- Send your Christmas greetings to your top customers with an offer they cannot ignore.
- Send deposit and balance reminders ahead of time.
These are just some ideas. If you want to know more about the bulk printing functionality, see here.
And if you're using the Dolphin task list feature, listen up:
Did you know that you can check and action your task list workload in advance? All you have to do is to enter a date in the Date Filter at the bottom of the task list dialog:
This way, you can get in touch with customers that requested quotes before the holidays or you can get ahead of your game to collect deposit and/or balance payments.
Finally, did you know that it is possible to divert your task list messages to someone else's task list? You might need to ask your supervisor or Dolphin administrator to tweak your security settings, but it's worth having someone to keep an eye on your messages while you're away.