Helpdesk Portal - Superusers

In order for Dolphin to provide customers with more flexibility, you can request Superuser access for 1 or more users. Once we have completed the initial rollout, all customers must have at least one superuser who will be responsible for the various actions outlined below.

Dolphin Support will not be helping end users directly if, for example, they lose their phone and need emergency access. We cannot guarantee the identity of the user on the phone and do not want to give any malicious actors access to your data. We will, of course, be happy to assist with any guidance. Just not direct action.

In the event of a user suffering a lost or stolen phone or need to re-register on a new device, they can be provided with emergency access at your discretion or be sent a new registration link.

Log in to the Helpdesk Portal

• Once you have been given access to the portal…
• Go to Dolphin Dynamics Ltd Administration Help Desk in your browser of choice
• Login with your Dolphin account. Note that you should not use the DC\ domain prefix
• An MFA challenge will be presented whether by push or OTP, depending on your app of choice.

• Once logged in, search for a user. You will only have access to your own users
• Click Select and you will be taken to the user profile screen

• If a user has not been registered, you will see the following. You can just click Activate and proceed.

• On the user profile screen you have two tabs available. Dashboard and OTP

• The only thing on the dashboard page you may need is to update or add the users email address. Users must have a valid email address to be able to access DolphinAnywhere.
• If the email address is ok, head to the OTP tab and we will cover the two useful functions available to you

Emergency Access

• If a user has left their device at home or lost it, you can give them a time-limited emergency OTP token
• The maximum duration of this tokens validity is 1 day
• Click on the pencil next to ‘Emergency OTP’

• Set the expiration up to a maximum of 1 day
• Set the max Use value
• Add a 6 digit number and click the save button to the right of that box (upward arrow)

• You will see a successful message (in the top right of the browser) and the user may now use that token for the given duration

Re-register tokens

For times when a phone is lost or a new phone needs access, you can re-register users easily

Deleting old tokens

• Scrolling down the page you will find the User Security Tokens/Keys area.
• Use the trash can icon to delete them if they are no longer needed

Send a new registration link

• Just click the ‘Submit SelfReg link’ button and a new link will be emailed to the user
• Alternatively, If you have deleted previous tokens then the user can just follow the ‘Register your OTP Application’ part of the guide in the section above

Manual registration

• It may be the case that the user cannot receive emails or the emails are being blocked
• Go to the user’s OTP tab in the helpdesk portal and click ‘Add a Token’

• A QR card will be presented. Send this to the user so they can scan it into their OTP authenticator app

• Open OTP Token app – No code required, click register
• Other authenticators – Enter the generated OTP (provided by the user) and click register.