Register a Token in your OTP Application

Step 1 – Get a Self-Registration link

Method A – Automatically generate an email link

This requires you to have already registered your email address with Dolphin

• Launch your Dolphin application as normal via https://login.dolphinanywhere.com
• If needed, expand ‘Show Details’

• You will see the following message and the session will shortly close down
• An email will be automatically sent to your registered email address. If you do not receive an email, please check your Junk. If you still do not receive an email, please contact Support

Method B – Request a link from your Superuser

• If your company has an assigned superuser, they can generate an email link for you via the Helpdesk portal

Method C - Request a link from Dolphin Support

• Contact the Dolphin Support desk and they can generate an email link for you

Step 2 – Complete Registration

• When you receive the email from noreply@dolphind.com in your inbox, you will find a link containing a unique access code. If you are presented with a login. Please use your normal dolphinanywhere credentials.

• Click the link to log in to the Self-Registration portal
• In the window that appears, click the OTP tab and 'Register Token'

• Scan the QR code in your chosen app to begin registration
• If you used the OpenOTP Token app, that’s it, you're registered.
• If you used Microsoft/Google etc you will additionally need to enter the OTP token from your chosen app in the box at the bottom and click Register in order to complete registration

• You will receive a message saying that registration is complete

Step 3 – Launch Dolphin

• Go to https://login.dolphinanywhere and launch Dolphin as normal
• Show Details as per the original step if needed

• The following behaviour will now differ depending on your chosen Authenticator application

OpenOTP Token

• You will see a message stating that a push notification has been sent to your device

• Go to your mobile device and authorize the push notification
• You will be presented with a 2 digit number (don’t use the 6 digit code)
• Enter it when challenged as per the screenshot below
• Bear in mind that numlock can be in a reversed state over RDP if you are trying and failing to use a number pad.
• Once entered, Dolphin will launch

Other Authenticator Apps

• If you have used a different Authenticator app, you will be prompted to enter a token
• Fetch the token for your Dolphin Application in your Authenticator App
• Enter it at the prompt
• Bear in mind that numlock can be in a reversed state over RDP if you are trying and failing to use a number pad. Unfortunately this is default behaviour which we do not have control over.