Top Tip - Using Dolphin reports & documentation to keep track of customers during peak holiday seasons

When bad weather, delays and cancellations affect your customers' travel plans, invariably you will be the person they turn to for help & advice. At a time when business hours & personnel may be reduced, it can be a challenge to maintain your usual high levels of customer service. So why not let Dolphin take some of the strain?

Here are some ideas to help prepare you for those busy times ahead:

1. Run the Departure report to ascertain how many of your customers will be travelling, on which dates, and from which departure points.  You can also use the item reports to keep track of the whereabouts of your customers while they are overseas. For more details about this click here. And remember, reports can be printed and also emailed.
2. Make use of the bulk customer docs facility to contact your customers prior to the holiday season in order to:

• • Let them know how they can contact you, your opening times and hours, using a custom letter.
  • Advise customers who have received quotations of the days & times you will be available to discuss & fulfill their future travel plans (To find out more about creating a tailored version of the quotation document, click here.
  • Send deposit and balance reminders ahead of time.

These are just a few ideas for you to consider. If you want to know more about the bulk printing functionality, click here.