Top Tip - Moving Funds Between Folders in a Cash Sales Environment

If you work on a Cash Sales basis in Dolphin (i.e. you assign receipts to segments within travel folders, rather than issuing invoices) you can use Adjustment Receipts and Refunds to transfer money between travel folders. Adjustment refunds allow you to take money off one folder and adjustment receipts allow you to register a payment in another folder. 

Adjustment receipts and refunds are a separate category of receipts and refunds, which can be reconciled and reported on separately. Additionally, you can create more than one adjustment reason code so that you can identify genuine adjustments from bad debt.

For example, you may have received a refund on a travel segment and instead of giving the money back to the client, you wish to allow the client to put the money towards another booking. 

1. The original segment must be receipted as normal and the receipt must be assigned in the Financial Assigning tab. 

2. When the refund for the segment is received, you must create an Adjustment Refund for the segment by clicking on the Refund button to open the Refund screen. Tick the Adjustment checkbox in the top right hand corner of the screen and enter the correct code, e.g. ADJ. (Please note you can use the right mouse click/ F4 look up facility here to search for existing or set up new adjustment codes).

Add the correct amount into the This Refund field. 

You may wish to add details in the Printing and/ or Non-Printing Notes section(s) at the bottom of the screen to advise which folder the money from this Adjustment Refund is being transferred to.

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3. Click on OK-Print to issue this Adjustment Refund. 

4. When the new travel folder/ segment is booked, open the new folder. 

5. Create an Adjustment Receipt for the amount from the previous folder by clicking on the Receipt button to open the Receipt screen. Tick the Adjustment checkbox in the top right hand corner of the screen and enter the correct code, e.g. ADJ. (Please note you can use the right mouse click/ F4 look up facility here).

Add the correct amount into the This Receipt field. 

You may wish to add details in the Printing and/ or Non-Printing Notes section(s) at the bottom of the screen to advise which folder the money for this Adjustment Receipt has been transferred from.

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6. Click on OK-Print to issue this Adjustment Receipt. You will be prompted to go into the Financial Assigning tab and assign this receipt to the correct segment.

7. Once you have printed/ registered the payment, you will have transferred the money paid into the previous folder to pay for this segment and your folder will balance.