Top Tip - Reservation Module Troubleshooting Tips

Having issues with making a booking in the reservation module? Below you will find some tips to troubleshoot the most common issues which may occur.

Please note - these solutions involve updates to configuration in the booking management module & therefore can only be carried out by users with certain administrative privileges.

1. Error on Calculating Deposit: You cannot save this vendor because the city name cannot be blank.

The vendor profile, for either the financial or the itinerary vendor, does not exist - the booking management module is trying to create it but does not have the necessary information to do so. Load the vendor manually in the booking management module, including the city and the vendor type.

2. Error on Calculating Deposit: You cannot save this folder because the destination cannot be blank.

Check that the booking destination is configured in the booking management module. If it is, then retrieve the Product Code for the item you are trying to book, and ensure the Start Location Structured and End Location Structured check boxes are ticked.

3. Error on Calculating Deposit - Could not set Customer Pay Now as it is Read Only.

This error is related to the Pay Now amount, which is a low value initial deposit collected before the deposit. This is an additional folder feature which needs to be enabled in the branch details. It also requires the creation of a pricing engine rule to calculate the value of the pay now amount per supplier. 

If your company does not use Pay Now amounts, check that in Options > Branch Details for the required branch code > General 1 tab > the Allow Pay Now Amount check box is unticked.

If your company uses Pay Now amounts, check that in Options > Branch Details for the required branch code > General 1 tab > the Allow Pay Now Amount check box is ticked. Also, go to Search > Pricing Engine > Rules > retrieve the rule that calculates the pay now amount for the supplier in question > make sure that the rule is correctly configured.

Also ensure that the Allow Vendor Direct FOP and Payable To Branch Is Default settings are both ticked in the Financial 1 tab of the vendor profile.

4. Error on Calculating Deposit - You cannot save this ticket because the buy price cannot be negative.

This is likely to be caused by a pricing engine rule applying a commission or discount amount which results in a negative buy price. Adjusting the conditions of the rule to prevent it applying to your item or changing the commission/discount calculation to a percentage value should resolve this.

5. VAT being added on to reservation module pricings when folder created in the booking management module

In Options > Interface for your branch, ensure the following settings are ticked for interface type XML with source system TS:

Sell Amount Includes VAT

Buy Amount Includes VAT

Comm Amount Includes VAT

Split Comm Amount Includes VAT